Contact Vexycam
We’re a review site, not a chat platform, so what we can help with is narrower than you might expect. Here’s what to send us and what to send elsewhere.
We read everything, and we reply to anything that needs a reply. Expect a couple of days rather than a couple of hours.
What We Can Help With
Corrections. This is the most useful thing you can send us. Platforms change pricing and features without warning, and our pages go out of date. If something we’ve written is wrong, tell us which page and what’s wrong with it and we’ll check it.
Questions about a review. If something in a comparison isn’t clear, or you want to know how we reached a conclusion, ask. Our methodology is published, but it doesn’t cover everything.
Platforms we’ve missed. If there’s a service worth covering that we haven’t, let us know. We can’t promise to add it, but we do read these.
Press and business enquiries. Same address.
What We Can’t Help With
Vexycam doesn’t operate a video chat service. We review them. That means anything to do with your account or your experience on a platform has to go to that platform, because we have no access to their systems and no ability to act on your behalf.
Reporting a user or an incident. Use the reporting tools on the platform where it happened. They’re the only ones who can act. For anything illegal, particularly involving a child, report it to the platform and to law enforcement. Our safety guide lists the reporting routes.
Billing, refunds or cancelling a subscription. We don’t process payments and we can’t see anyone’s account. Contact the platform’s support directly.
Technical problems with a platform. Camera not working, connection failing, being unable to log in. All platform-side, all outside what we can see.
Being unbanned. We have no influence over any platform’s moderation decisions.
Sending a Correction
Three things make a correction easy to act on: the URL of the page, the specific claim that’s wrong, and what it should say instead. A link to the platform’s own page showing the current position is ideal.
We’d rather be corrected than be wrong. If we’ve made a mistake we’ll fix it and update the last-checked date on that page.
See also how we review platforms, our privacy policy, and our affiliate disclaimer.